Terms and Conditions

Last updated: December 2024

Definitions

Innvaro: The service provider, Innvaro, based in the Netherlands.

Service: The SaaS service (Software as a Service) offered by Innvaro, including the website, application, and all related services.

User: Every person or organization that uses the service, including hosts and guests.

Host: Een gebruiker die accommodaties beheert via de Innvaro dienst.

Guest: Een gebruiker die de Innvaro dienst gebruikt tijdens een verblijf in een accommodatie.

Applicability

These general terms and conditions apply to all use of the Innvaro service. By using the service, you agree to these terms.

If you do not agree to these terms, you should not use the service.

Innvaro reserves the right to modify these terms. Changes will be published on this page.

Services of Innvaro

Innvaro biedt een SaaS-dienst voor accommodatiebeheerders om hun gasten te helpen met:

  • AI-driven chat for answering guest inquiries
  • Personalized recommendations for activities and restaurants
  • Beheer van accommodatie-informatie en huisregels
  • Upsell management and extra services

Innvaro strives for a reliable service but cannot guarantee that the service will always be available without interruptions.

Use of the platform

Responsibility of hosts

Hosts zijn verantwoordelijk voor de juistheid en volledigheid van de door hen ingevoerde accommodatiegegevens, inclusief adres, beschrijving, huisregels, en contactgegevens. Hosts zijn verantwoordelijk voor de inhoud die zij via de dienst delen met gasten.

Use by guests

Guests use the service at their own risk. Innvaro is not responsible for the accuracy of information provided by hosts, nor for the quality or availability of recommended activities, restaurants, or services.

Prohibited use

It is not permitted to use the service for illegal purposes, to abuse, disrupt, or damage the service, or to gain unauthorized access to the systems or data of others.

Accounts and Access

An account is required to use the Innvaro service as a host. You are responsible for:

  • Keeping your login credentials secret
  • All activities that occur under your account
  • The accuracy of the information you provide

Innvaro reserves the right to refuse, suspend or terminate accounts if there is a violation of these terms, abuse of the service, or other reasons Innvaro deems justified.

Guests do not need an account to use the service via QR codes.

Pricing and subscriptions

For paid subscriptions, the prices apply as listed on the pricing page. Prices exclude VAT unless stated otherwise.

Payments are charged monthly or yearly depending on the selected plan.

Innvaro offers a trial period for new users. During the trial you can use the service for free. After the trial, a paid plan is required.

You can cancel your subscription at any time via your account settings or by contacting us. After cancellation, access remains until the end of the billing period.

In case of non-payment, Innvaro may suspend or terminate access to the service. Innvaro reserves the right to collect overdue payments.

Liability

Innvaro strives for a reliable and available service, but cannot guarantee that the service will always be available without interruptions, errors, or malfunctions.

Innvaro is not liable for:

  • Indirect damage, consequential damage, lost profit, or loss of data
  • Damage caused by information provided by hosts
  • Damage caused by recommended activities, restaurants, or services
  • Damage caused by technical failures or maintenance

Innvaro's total liability is limited to the amount the user has paid for the service in the past year, unless the damage is the result of intent or willful recklessness by Innvaro.

Innvaro is not liable for damage resulting from the use or inability to use the service.

Intellectual Property

All rights relating to the Innvaro service, including software, design, texts and trademarks, remain the property of Innvaro.

Users retain all rights to the data and content they enter. By using Innvaro, the user grants Innvaro a license to use this data to provide the service.

It is not permitted to copy, modify, distribute, or reverse engineer the service, software, or content without written permission from Innvaro.

Termination

You can terminate your account at any time by contacting us or by deleting your account through your account settings.

Innvaro reserves the right to terminate accounts or deny access to the service in the event of a breach of these terms, abuse of the service, non-payment, or other reasons that Innvaro deems justified.

Upon termination of your account, your data will be deleted within 30 days, unless we are legally required to retain it for a longer period. You can request a copy of your data before your account is terminated.

Changes to Terms

Innvaro reserves the right to change these terms and conditions. Changes will be published on this page with an updated "Last updated" date. For substantial changes, we will inform users via email or through a notification in the service. By continuing to use the service after changes, you agree to the amended terms.

Applicable Law

These terms and conditions are governed by Dutch law. All disputes arising from or related to these terms or Innvaro's services will be submitted to the competent court in the Netherlands.

For consumers, disputes can be submitted to the court of the country where the consumer resides, if this is different from the Netherlands.

Contact Information

Innvaro

E-mail: info@innvaro.com

KVK: 74361333

BTW: NL002408889B57

For questions about these terms and conditions, you can contact us using the contact information above.

Innvaro – your AI digital host for modern properties